WHAT WE CAN OFFER
Wholesale Products & OEM Manufacturing Solutions for Massage Devices

What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.

I have a forwarder in China, can you send the goods to them?

Sure we can, we would love to send the goods to your forwarder’s warehouse, please provide the address details correctly.

What's your delivery time for wholesale order?

The wholesale order delivery time depends on the quantity of the order. For small batch orders, we usually ship in 1~4 days, as we need to reserve about 1 day for inspection. For bulk orders, we will confirm with you according to the order situation.
If you need to get the goods urgently, please advise us when you place the order.

I did not find the prouduct I want in your catalog, can you help me to source?

Sure, we would love to help you to source.
In fact, some products are not shown on our website or catalog, you can email us to get an offer or for more suggestions.

How did I get one sample?

Advise us the product you are interested, then we will make an offer of the total sample cost, including the shipping fee. You arrange the payment then we will send out the sample.

What’s Your Returns Policy For Wholesale Orders?

We will take full responsibility if the items are defective, damaged or incorrect. If the cooperation is cancelled due to customer reasons, you will be responsible for all possible costs and losses.

How Long Will My Order Arrive?

It depends on the items you want, available inventory location and destination. We ship products from china warehouse to ensure you get them as soon as possible.

How Do I See Wholesale Prices?

Once you’ve filled out the contact form, we will get back to you by email or phone ASAP, usually within 1 business day.

What kind of marketing support do you provide to dealers?

1. High-quality product photos and videos for your marketing materials.
2. Customizable marketing templates and brochures.
3. Social media content and campaign suggestions.
4. Training materials for your sales team.
5. Regular market trend updates and selling strategy recommendations.

What is your policy for samples, and what is the routine for that?

We send sample as customer requests. The sample process takes from 10 -15 days depending on the configuration and requirements you need. The sample routine starts with receiving request, and later design the products, communication, manufacture, and ship out.

How can you ensure the quality of massagers?

We follow strict QC(quality control) system. From IQC ⇒ PQC ⇒ FQC ⇒ OQC, step by step, to ensure your products' quality. Learn more about our quality control

What are your trade terms and payment term?

Our trade term is EXW,FOB.
We offer FOB terms and payment terms are T/T 30% deposit and balance before shipment.
Surely, these two terms are negotiable.

What sales scenarios are suitable?

Online channels: suitable for Amazon, AliExpress and other cross-border e-commerce, TV purchase platform, etc., support multi-language manual customization;
Offline stores: provide packaging design and other services;
Gift market: Customizable holiday gift box packaging, with a video guide to use.

Who is not suitable for use?

People who are prohibited from using the device include those with heat allergies, heart disease, pregnant women, skin diseases, and those who are advised by their doctors not to use electronic massage devices.

What are the core advantages over other factories?

Technical barriers: it has its own self-developed pneumatic pressure top pressure adjustment system, which is not a common technology on the market;
Complete certification: the products have passed the international certification such as FCC of the United States, CE of the European Union and PSE of Japan, so there is no worry about export;
Flexible supply chain: support small batch and multiple batch production, the fastest 15 days to respond to market changes.

Is there room for price concessions?

Yes, the larger the order volume, the more discounts are available. For example, if the spot order volume is greater than or equal to 500 pieces, a 9.5% discount can be enjoyed. Annual cooperative customers will also be provided with a tiered rebate policy.

How to deal with the demand of market hits?

1. Provide fast sample + small batch trial production service to help customers verify market feedback;
2. Flexible adjustment of production schedule, peak season orders can be locked in advance to ensure timely delivery;
3. Data support: share the analysis report of popular styles in the industry to help accurate product selection.

Are there customer reviews and case studies?

Yes, we have a lot of customer reviews and case studies. You can check out real feedback and success stories from our customers on our official website or social media platforms to learn more about our products.

How to contact customer service?

You can contact our customer service in the following ways:
1. Tel: Call our customer service hotline. For example, +86-18922534589
2. Email: Send email to our customer service mailbox. For example, Service@klcosymessager.com
3. Online consultation: Online consultation through our official website or social media platform.

How to deal with after-sales problems?

If you encounter after-sales problems, please contact us in time, we will serve you wholeheartedly. You can report the problem to us by phone, email or online consultation, we will solve it for you as soon as possible.